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We've all been tempted to try out new businesses because of a Groupon/flash deal. But you couldn't pay me to use Tai Sun Air Con Engineering again. They also have fine print requiring extra charges like S$10 for a larger unit (which we have) or S$5 in the CBD area which doesn't make it that affordable in the end.
Their professionalism is non-existent and incompetence is the most apt adjective to describe the manager and his employees. The manager only makes appointments via SMS and is slow in responding. On the day of the appointment, the serviceman kept SMSing me to confirm the appointment and then called me a few times. Obviously not everyone can pick up their phones readily during the weekday. When I finally was able to pick up, he said that he couldn't come and asked for another time. Why didn't he bother to tell me during his previous messages to me? The manager also failed to pass on my address to the serviceman for the new appointment. There is a distinct lack of communication and training with management and staff.
The servicing itself was fine. The servicemen rinsed each unit cover, vacuumed within the unit, and cleaned inside each unit. The actual servicing was average and the customer service dismal. Use another air con servicing company!